Measuring Project Management Performance

Course Overview

In this interactive session, participants will learn how to develop a scorecard to track on-going project management performance as well as the business impact of project management to their organization. Participants will learn the basics in setting up a measurement program designed to help improve project management performance as well as justify the organization's continued investment in project management.

This two-day course offers a comprehensive introduction to measurement. Participants will learn how to assess what’s performing well and what needs improvement to build a business case for project management improvement initiatives. Become proactive in implementing measurement strategies aimed at improving your organization’s project management performance.

Key Outcomes

Upon completion of this course, participants will be able to:

• Articulate the basic principles and terminology of measurement
• Recognize common barriers to implementing a measurement program and develop strategies to overcome them
• Identify and describe the major steps in the project management measurement framework
• Establish a good set of project management performance and value measures
• Create a scorecard/dashboard for collecting, analyzing, and reporting performance and value information
• Develop a plan to communicate performance data to a variety of stakeholders
• Outline steps to implement performance measurement program

Course Outline

Basics of Measurement

• Describe the reasons for measurement
• Identify the success factors for measuring performance
• Compare performance measurement to value measurement

Measurement Planning

• Describe the roles and responsibilities of measurement stakeholders
• Identify goals and objectives of measurement

Establishing and Updating Measures

• Identify possible measures of performance
• List the criteria for good measures
• Explain how to link measures to organizational objectives
• Demonstrate how to prioritize a list of measures
• Create a measure package listing the who, what, how, where, when for a measure

Measuring Performance

• Describe good data collection practices
• Identify sources of data
• List possible issues with data that need to be addressed

Analyzing Data

• Describe several ways you might analyze data to interpret performance results
• Identify several tools to use in analyzing performance data

Reporting Performance

• Describe how performance reporting can assist management decision making
• Discuss the elements needed in an effective reporting plan
• Explain the benefits of launching a performance measurement pilot

Continuous Improvement

• Indicate the barriers to performance measurement success that need to be monitored
• Identify the reasons for monitoring the measurement team
• List sources of performance measurement best practices

Lessons Learned

• Identify the key points in:
  • Measurement planning
  • Establishing measures
  • Measuring performance
  • Analyzing data
  • Reporting performance
  • Continually improving your measurement process
• Determine how to manage measurement stakeholders